Frequently Asked Questions
Q: What if my surgery isn’t listed as an option or my Healing Helper requires extensive surgery?
A: Not a problem. Click on “contact” and send us a message. We will do our best to help you with any questions or needs you may have.
Q: How long will it take to receive my Healing Helper?
A: We are working incredibly hard here at the HH Hospital and depending on the number of patients we have, we could either have it out within the first few days of your order or at the most, two weeks. We like to stay in contact and will keep you posted!
Q: Is it alright if I send my own stuffed animal?
A: Absolutely! We want your Healing Helper to be perfect for you. Since we began Healing Helpers we have always offered the “Zip-Flight” option to families that want to send us their animal. Please make sure there is at least 6 inches available where the zipper is needed.
Q: What if I am currently unable to afford a Healing Helper?
A: Great question! We understand that not everyone is able to order a Healing Helper. Therefore we will soon be offering a Sponsorship program where people can donate and contribute toward Healing Helpers for other families.
Q: Is Healing Helpers a non-profit organization?
A: At this time Healing Helpers is a family business. This is how we take care of our kiddos and their daily needs. We are working toward eventually becoming a non-profit in the future. Currently, 20% of all proceeds are donated to organizations that are centered around bringing love and comfort to families in need.